Job Title: Customer Service Works Planner
Location: RG1
Salary: £14.93 per hour
Hours: Full-time, Monday to Friday, shifts between 08:00–16:00 and 09:00–17:00
Duration: 3 months temp ongoing
About the Role:
Our Maintenance Team is looking for an enthusiastic and organized Customer Service Works Planner to join our busy Maintenance Office. You’ll play a key role in ensuring efficient service delivery and excellent customer care for our tenants and internal clients.
Key Responsibilities:
Manage repair enquiries and process work requests in a fast-paced environment.
Update and maintain database records accurately.
Produce documents, standard letters, and process work tickets for the Housing Repairs and Maintenance Service.
Provide technical administrative support to all areas of the maintenance team.Requirements:
Proven customer service experience, ideally within a call centre or high-volume environment.
Strong organizational and multitasking skills for managing inquiries efficiently.
Proficiency in administrative tasks, including document production and database maintenance.This role is ideal for someone with a passion for customer service who thrives in a dynamic environment. If you have experience in a customer-focused position and enjoy helping others, we’d love to hear from you!
Join our dynamic Maintenance Team as a Repairs Scheduler / Customer Service Advisor and play a key role in providing efficien...