Customer Assistant - Café - 37.5 Hours - Craigleith Retail Park
Permanent Position
Start date: 9 March 2025
Proposed/Example Work Pattern:
Week 1
1. Monday 0900-1700
2. Tuesday 0800-1600
3. Wednesday 1000-1800
4. Thursday 0900-1700
5. Saturday 0900-1700
Week 2
1. Sunday 0900-1700
2. Monday 0900-1700
3. Wednesday 0800-1600
4. Thursday 0900-1700
5. Friday 0900-1700
Training:
All new Café employees will be expected to attend a 7-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest Hub to you.
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You will be a brand ambassador who’s ready to recommend and promote our delicious café menu, ensuring our customers feel truly valued every time they shop with us.
Key Responsibilities:
* Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience.
* Efficiency and effectiveness are key aspects of your role, ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
* Being a team player is crucial. You'll create a great inclusive café environment, supporting and respecting your colleagues and our customers.
* Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment.
Purpose:
* To deliver a great shopping experience for customers, putting them before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities:
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
* Utilise all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us do things better.
* Support others in building skill and confidence through knowledge sharing.
* Own your learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Engage with customers to understand their needs and make recommendations.
* Complete tasks with pace and in line with SOPs.
* Follow safe and legal working practices.
Key Capabilities:
* Understand how M&S operates and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Set performance objectives for self in conjunction with the line manager.
* Accountable for planning and managing own work efficiently.
* Copes well with change and work challenges.
* Builds positive relationships by being a good listener.
Technical Skills/Experience:
* Contributing to store sales and cost control.
* Good level of product knowledge and services across the store.
* Good level of digital capability and use of digital tools.
* Understand customer needs and spot selling opportunities.
Key Relationships and Stakeholders:
* Customers
* Colleagues
* Store Leadership
* BIG
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