Job Reference 1082-24 Date Posted Tuesday 26 November 2024 Application Closing Date Monday 16 December 2024 Location Preston Campus Salary £26,038 to £28,879 per annum Basis Full Time Contract Type Indefinite Job Category / Type Professional Services School / Service Student Services Hours 36.25 hours per week Interview Date To be confirmed Job details We are seeking to appoint a Customer Service Advisor to support the administrative functions of the Student Accommodation. The post is based within the Customer Service Team, and will also support the activity of the wider accommodation service. Student accommodation is an integral part of many students experience at University, and plays an important role in recruitment and retention of sour students. Additional rental income is in excess of £6million annually and contributes to the financial health of the University. The successful applicant will play a key part in enhancing our excellent customer service provision through involvement in the following duties such as supporting all aspects of students accommodation journey, including face to face queries, email and phone calls and supporting users through our customer focused on-line system. They will be responsible for managing vacancies within the accommodation, including dealing with new enquiries and applications to move rooms. Supporting students in rent payment arrangements, both online and in person, and students requiring additional financial support with payment arrangements. Applicants will also be expected to play their part in the marketing and viewing arrangements of accommodation on campus. Successful applicants will be educated to degree level or have a professional qualification or equivalent level of experiential learning. This post will require some weekend working to support Open Day activity and Student Welcome/Move Out events Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston. Read more about the benefits of working at the University We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all. The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our website at Safeguarding Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.