JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A FRONT OFFICE - RECEPTIONIST AT THE MET HOTEL, LEEDS
2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom; If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you!
Reporting to the Front Office Manager, we are looking for a Receptionist to join our team covering a period of Maternity leave, who will support in delivering exceptional first impressions – from everything from check ins and outs, inputting reservations, to dealing with customer queries and welcoming our guests to our hotel and City.
Each day is different, but you'll mostly be:
* Supporting in delivering memorable guest experiences and providing the warmest of welcomes.
* Being the first point of contact for our guests, building great relationships and resolving any issues that may arise throughout their stay.
* Providing our guests with knowledge of the hotel facilities and the local area; including local attractions, restaurants, directions, and any other relevant information.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
This role is initially to cover Maternity leave for a period of 12 months with the potential to go permanent.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements:
* Outstanding communication skills.
* Flexible and adaptable, with the ability to stay calm under pressure.
* High attention to detail and accuracy.
* Previous experience within a 4* hotel.
* A can-do attitude.
* Computer literate with a professional telephone voice.
* Good working knowledge of Opera operating system is desirable.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
* Discounted hotel room rates for you and your friends & family.
* Extra days holiday for your birthday.
* Flexible working arrangements.
* Pension.
* Free meals on duty saving you over £1000 per year.
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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