Job Summary
The CFO Centre is seeking a proactive Credit Control Manager to manage key financial processes and support our growing client base. This role is essential to maintaining smooth financial operations, optimising cash flow and fostering strong relationships with clients and internal teams. The successful candidate will possess strong communication skills and a commitment to upholding the high standards of service The CFO Centre is known for.
While this role is primarily advertised as Full Time, we understand the value of flexibility and are open to considering Part Time applicants who possess the qualifications and enthusiasm to excel in this position.
Key Responsibilities
Debt Management and Credit Control:
* Run monthly statement runs.
* Issue reminders and action notices for overdue balances in line with The CFO Centre’s credit control policies.
* Escalate unresolved debts to Head of UK & Ireland Finance, working alongside the Legal & Compliance team.
* Reducing old debt and bad debt provisions.
Pro-active Debt Management:
* Regularly review accounts to identify potential bad debts and communicate findings.
* Handle contract amendments, payment arrangements and fee updates with the Legal team on an ad-hoc basis with efficiency and accuracy.
Stakeholder Engagement:
* Work closely and communicate effectively with the Legal and Compliance team, the Regional Directors, Divisional Directors, CFO’s and wider Finance team.
* Organise and chair debtor meetings with the Divisional Directors, Head of UK & Ireland Finance and Legal team.
Reporting:
* Produce and present monthly aged debt report.
* Produce and present monthly bad debt provision report.
* Provide valuable data insights and performance analysis of aged debt to senior stakeholders across the business.
Customer Relationship Management:
* Build and maintain positive relationships with clients to encourage prompt payment and chasing overdue debts by telephone and email.
* Communicate effectively and regularly with clients, CFO’s and Regional Directors regarding overdue payments, organising payment plans and address payment disputes in collaboration with internal teams.
Shared Inbox Management:
* Support shared inbox, ensuring timely and professional responses to queries, invoice requests, and statements.
Process Improvement and Ad-hoc Support:
* Assist in the development and implementation of new financial policies and systems.
* Undertake ad-hoc tasks to support revenue and credit control processes.
Key Skills and Qualifications
* Financial Expertise: Proficiency in accounting software, with good knowledge of credit control processes.
* Excel Skills: Intermediate-level Excel proficiency for data analysis and reporting.
* Analytical Abilities: Strong analytical skills to assess reconciliations and historical debts.
* Communication: Excellent written and verbal communication skills for liaising with clients, CFO’s and internal stakeholders. Working independently and as part of a team.
* Organization: Strong time management and organizational skills to prioritize tasks effectively.
* Customer-Focused: Ability to build positive relationships and deliver exceptional service.
* Demonstrating The CFO Centre’s values of: Open, honest and progressive.
Experience Requirements
* Previous experience in credit control, with a strong understanding of financial management processes.
* Demonstrated success in accounts receivable and adherence to financial policies.
Benefits
* Salary £35K- £40K (DoE)
* Hybrid working – 2 days working from home, 3 days in our office in Swindon
* 25 days holiday + bank holidays (with Christmas Shutdown)
* Salary Sacrifice Pension
* Free parking on-site
* Cycle to work Scheme
* Annual party for you and your family
Why Join The CFO Centre?
By joining The CFO Centre, you’ll become part of a team that values expertise, collaboration, and a client-first approach. We offer a supportive environment where you’ll have the opportunity to grow your skills and make a meaningful impact.
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