Sales and Service Manager
Role: Sales and Service Manager
Location: Bristol
About the role:
* Experience and track record in building sustainable long-term customer relationships.
* Strong commercial acumen.
* Ability to communicate effectively at all levels.
* Strong team player with a positive 'can-do' attitude and a proactive problem-solving approach which ensures accountability and collaboration within the organisation to deliver to our customers as required.
* Excellent leadership with the ability to motivate and inspire a team.
* Lead the service centre team to achieve sales and margin targets and grow the existing customer base.
* Delivery of consistent excellent customer service.
* Daily collaboration with external sales and technical functions.
* Understand the ERIKS product and service offering, its operating position and uses and be able to articulate this convincingly to our customers.
* Communicate in a compelling way to all internal and external stakeholders.
* Promote a best practice culture within the team.
* Support and promote development of the team.
* Promote and maintain our HSE policies and initiatives.
Hours of work:
08:30 - 17:30 - Mon to Fri
40 Hours per week
About you:
You’re driven by the thought of delivering customer service excellence with ERIKS key customers, working in one of our Sales offices. You enjoy building relationships and are excited about the opportunity to play a part in both servicing our existing customers and growing our business with new customers.
* Gain clear agreement and commitment from others by persuading, convincing and negotiating.
* Manages time effectively.
* Keeps up to date with competitor information and market trends.
* Takes account of a wide range of issues across, and related to, the organisation.
* Establishes good relationships with customers and staff and colleagues.
Your main skills will include:
* Organisation.
* Problem solving.
* Customer focus.
* Communication.
* Leadership & Management.
* P&L / Budgets.
* MRO Experience and Competitor knowledge is desirable but not essential.
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
* 25 days plus bank holidays annual holiday entitlement.
* Ability to purchase an additional 5 days holiday subject to scheme rules.
* Contributory Pension Scheme.
* Cycle to Work Scheme.
* Life Assurance.
* Up to 1 day’s paid leave to concentrate on your wellbeing.
* A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support.
* Unlimited mental health support from qualified mental healthcare professionals.
* 24/7, unlimited remote GP appointments.
* Six 1-2-1 nutritional video consultations per year.
* Six 1-2-1 digitally delivered personal training sessions per year.
* 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year.
* Physiotherapy — eight sessions a year shared between you and your partner.
* Medical second opinions.
* Savings and discounts for savings on weekly costs.
* On-demand wellness content, plus our Wellbeing Calendar.
* Company Sick Pay from day 1.
* Group Income Protection – after a period of sickness absence.
* Long service recognition.
* Free unlimited access to LinkedIn Learning.
* Free ERIKS Branded workwear.
* Free Eye tests.
* Car or Car allowance.
* ERIKS is an equal opportunities Employer.
About us:
We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!
At ERIKS, everything we do equates, on some level, to something remarkable.
Our work is bursting from the frame. And the driving force behind our solutions? Our people.
From helping companies cut their CO2 emissions, to keeping global food manufacturers moving at pace, our people are proud to partner with our customers to make a real difference.
If you're passionate about solving complex customer challenges, then ERIKS is the right place for you.
Because here, everyone has the chance to make remarkable a reality.
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