Hackett London (retail)
Job description
About us:
At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.
If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
What we are looking for:
We are looking for a Personal Tailor at our Hackett Savile Row Store to create a memorable brand experience for our customers and contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.
What we offer:
Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:
1. To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
2. Uniform: Enjoy a stylish and professional uniform provided by the company.
3. Discounts: We offer a staff discount across all AWWG brands in Europe
4. Commissions: a monthly commission system where the more you sell, the more you earn.
5. Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
6. Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
7. Life assurance.
And many other benefits such as team building and engagement, cost effective commuting options, free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!
Key responsabilities
Customer Focus
8. To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
9. To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
10. To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
11. To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
12. To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
13. To immediately escalate customer’s request or problems to ensure they are resolved in line with company standards.
14. To live and breathe the seven Hackett values.
Achieve Results
15. To achieve personal and store sales targets.
16. To have an understanding of the store KPI’s and how to influence them.
17. Awareness of Brand image and Competitors.
18. To be proactive in ideas for increasing sales.
19. To use the mailing card and brochure to attract and retain customers.
20. To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
21. To be fully aware of your best sellers
22. To always make suggestions for complimentary purchases (cross and up selling)
23. To carry out all sales transactions correctly and efficiently
24. To assist advise and help train other staff
Store and Stock Standards
25. To constantly replenish product on the shop floor to ensure VM standards are met.
26. To reduce stock loss in store by being aware of stock loss and prevention techniques
27. To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
28. To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
29. To be good ambassadors for the brand.
30. To develop and maintain good relationship with management and colleagues
31. Knowledge of company stock loss expectations
32. To ensure sales transactions are efficiently and accurately carried out.
Requirements
Required experience:
33. Passion for fashion industry
34. Proven experience in clothing retail preferably in the premium or luxury sector
35. Impeccable customer service skills
36. Outstanding sales skills
37. Able to work within a team
38. Able to use initiative
39. Well presented
40. Above standard communication skills with an exceptional command of English
What do we expect from you?
41. The Hackett spirit!
42. Adaptability and Flexibility.
43. Results driven.
44. Negotiation and Influence.
45. Analytical thinking.
46. Team Leadership.