Main area: Administration
Grade: Band 3
Contract: Fixed term: 12 months (Working hours: 08:30 - 16:30)
Hours: 37.5 hours per week (Monday to Friday - 8:30am - 4:30pm)
Job ref: 350-CC6739302
Site: Sefton Place
Town: Sefton
Salary: £24,071 - £25,674 Per Annum
Salary period: Yearly
Closing: 11/11/2024 23:59
Job overview
We have an exciting opportunity for an efficient administrator to support in our Sefton Diabetes teams. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision. The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
The vacancy will be mainly based from 5 Curzon Road, Southport, PR8 6PL, but there may be occasions where you are required to work from Litherland Town Hall, Hatton Hill Road, L21 9JN.
Main duties of the job
* Process paperwork in desk tray/or if been emailed
* Patients Referrals
* Monitor team stock levels
* Ordering via NHS Supply Chain and ORACLE
* Minute taking
* Supporting to maintain Microsoft Teams Channel - scanning / uploads and logging details
* Collection and storage or allocation of team stock
* Ordering, calibration or repair of team Medical devices
* Any ad-hoc requests
* Answer Telephone Queries
* Booking of appointments and diary management for Clinical team
* Sending appointment letters in a timely manner
* Telephone calls to and from service users, stakeholders, and outside agencies
* Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion
* Daily maintenance of email inbox
* Attending monthly business meetings to record minutes and disseminate to team
* Responding in a timely manner to requests from Clinical Leads, Operational Service Manager and Clinical Service Manager
* Attending any ad-hoc meetings in relation to the team
Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Person specification
Qualifications
* Educated to GCSE standard or equivalent or equivalent work based experience
* GCSE Grade A-C English or equivalent
* NVQ3 Business Administration
Experience
* Computer Literate
* Ability to develop and maintain databases
* Microsoft Office (Word, Excel)
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Knowledge/Skills
* Computerised information systems
* Keyboard / Word Processing / Data Input
* Good Communicator written and verbal
* Good organisational and interpersonal skill
We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
Name: Gabriella Hall
Job title: Interim Team Lead
Email address: gabriella.hall@merseycare.nhs.uk
Telephone number: 07366572844
Additional information: Please contact me with any questions, or to arrange an informal visit with the team.
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