Main area Undergraduate Centre Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 25 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-0425-6983582
Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hospital Town Dudley Salary £24,169 Pro rata per annum Salary period Yearly Closing 16/04/2025 23:59
NHS AfC: Band 2
Job overview
An exciting opportunity has arisen for an enthusiastic individual to join the Undergraduate Centre at Russells Hall Hospital as a Receptionist/Administration Support. The post holder’s primary responsibilities will be to provide a professional front line customer service for the Centre. The successful candidate will possess excellent customer service, organisational and administrative skills with an ability to communicate professionally with all levels of staff within the Trust.
Main duties of the job
1. To provide a professional front line customer service in person and/or by phone or email within the Undergraduate Centre.
2. To refer telephone callers appropriately to the right team members and direct visitors to the appropriate centres/staff.
3. This role will also provide administration support on a range of medical educational programmes to support the professional running of the Undergraduate Centre.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. More information - inclusive practice people promise.
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Qualifications & Education
* Educated to GCSE (Grade C/Level 4 or above) or equivalent, to include English Language and Maths
* NVQ Level 2 in Business and Administration or equivalent
Knowledge and Training
* Ability to deal positively with different personalities in a customer service environment
* Accurate keyboard and data entry skills
* Working knowledge and strong IT skills to include experience of Microsoft Office/Teams
Experience
* Experience of working in a busy reception/office environment
* Dealing efficiently and politely with both internal and external queries
* Previous experience working as part of a team
Communication and Relationship Skills
* Effective interpersonal, written and oral communication skills
* Ability to deal with queries tactfully and professionally in a timely manner
Analytical and Judgement Skills
* The ability to understand when to escalate a query to their line manager
* The ability to understand how to use the resources available to them
Planning and Organisational Skills
* Can prioritise tasks appropriately in line with workload and in order to meet deadlines
* Can organise multiple room bookings and is able to effectively plan ahead for these bookings
* Flexibility with hours to cover reception between 7.30 am and 5.30 pm as part of a rota, with some lone working required at either end of the day
Physical Skills
* Able to work across both Education Centres
* Requirement to move IT equipment/furniture to set up meeting rooms
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications.
Recruitment Equality Statement
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups.
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