Main area: Outpatients Grade Band 2
Contract: Fixed term: 12 months (37.5 hours)
Hours:
* Full time
* Flexible working
37.5 hours per week (Health Records is open from 08:00 - 18:00. Outpatient Services demands can be 08:00am to 08:00pm Monday to Sunday; you may be required to work weekends.)
Job ref: 344-6052DCB
Site: William Harvey Hospital
Town: Ashford
Salary: £23,615 per annum
Salary period: Yearly
Closing: 24/01/2025 23:59
Job overview
An exciting opportunity has arisen within the Health Records team. This role will be based at the William Harvey Hospital, Ashford.
Our team is focused on service delivery and patient care, and we are looking for individuals who are self-motivated with a genuine desire to give gold standard care at every level.
The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
The Health Records Department is open 7 days a week, and our service demands can be 08:00am to 06:00pm Monday to Sunday.
Main duties of the job
This post may support one or more team(s) (these could be Medical or non-Medical staff).
To be aware of the confidential nature of work and maintain the strictest confidence when dealing with patients, staff, and other health service business. To carry out all Access to Records duties in a manner that ensures compliance with Departmental targets, the Health Records Operational Policy, the Data Protection Act & the Access to Health Records Act 1990.
To deal with internal and external telephone enquiries.
The focus of this role will include keyboard skills, data inputting, moderate use of display screen equipment, and manual handling of healthcare records.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 700,000 people.
We have a strong interest in improving the health of the communities we serve through research and innovation. Our hospitals participate in many clinical research studies and recruit high numbers of patients into research trials.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information and opportunities.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.
Person specification
Other requirements
* Upholds and models the Trust values
Qualifications and training
* Basic numeracy and literacy
* Has gained or is willing to work towards NVQ2
Skills and Experience
* Ability to communicate clearly, both written and verbally.
* Ability to multi-task.
* Ability to interact with colleagues and other stakeholders courteously.
* Accuracy – pays attention to detail.
* Ability to prioritise and organise own workload to meet set deadlines.
* Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
* Experience of having been part of a team.
* Use of email including updating of calendar and appointments.
* Ability to track information.
* Previous experience of working within a busy working environment.
* Previous NHS experience.
Governance
* Knowledge of the General Data Protection Act 2021 and the Access to Records Act 1990.
Personal/professional attributes
* Good interpersonal skills. Effective communication skills.
We’ll close this job advert once we’ve received sufficient applications, which may be before the closing date, so please apply as soon as possible. We only accept online applications. If you have any difficulty with this, please contact our Resourcing Team on 01227 866450 who are happy to help.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
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