About Us:
Excel Clinic is a leading private healthcare provider in Cardiff, offering specialised treatments in minor surgery, dermatology, joint injections, Private GP and more. We are dedicated to providing exceptional, personalised care to our patients and creating a welcoming environment for everyone who walks through our doors.
Job Description:
We are seeking a friendly, organised, and professional Medical Receptionist to join our team. As the first point of contact for patients, you’ll play a crucial role in ensuring a positive experience for all visitors. You will manage front desk operations, answer patient inquiries, schedule appointments, and assist with administrative tasks. This role is ideal for someone who enjoys interacting with people, is detail-oriented, and thrives in a dynamic healthcare environment.
Key Responsibilities:
1. Greet patients and visitors with a warm, welcoming attitude.
2. Answer phone calls and respond to emails promptly and professionally.
3. Schedule and manage patient appointments using our booking system.
4. Assist patients with general inquiries and provide information about our services.
5. Handle patient registration, update records, and process paperwork.
6. Support clinic staff with administrative tasks as needed.
7. Maintain a clean and organised reception area.
Role Requirements:
1. Previous experience in a receptionist or customer service role, preferably in a medical or healthcare setting.
2. Excellent interpersonal and communication skills.
3. Strong organisational abilities and attention to detail.
4. Proficiency in using computers and familiarity with booking or electronic medical record systems (training will be provided).
5. Ability to handle sensitive information with discretion and maintain patient confidentiality.
6. A friendly, compassionate, and professional demeanour.
7. Proof of Right to Work in the UK.
8. Able to commute to/from the clinic (CF23 8RS), where there is limited public transport. This role may be particularly suited to those who have access to their own vehicle in Cardiff.
What We Offer:
1. Competitive pay of £12 per hour.
2. A supportive and welcoming team environment.
3. Opportunities for professional development and training.
4. Flexible hours / Part-time work.
5. A chance to make a meaningful impact on patients’ healthcare experiences.
If you’re a people-oriented individual who enjoys a fast-paced environment and has a passion for healthcare, we would love to hear from you!
Days/ Hours of Work: Mondays and alternate weekends, 6-8 hours. Start ASAP.
Location: Excel Clinic, Mulberry Drive, Cardiff Gate Business Park, Cardiff CF23 8RS.
To Apply:
Please send your CV and a cover letter outlining your experience and why you’d be a great fit for this role to info@excelclinic.co.uk, with subject heading “Receptionist Application”.
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