A new and exciting opportunity has arisen in NHS Highland for an experienced and dynamic Senior Operational Manager to lead the delivery of unscheduled care services. Based within Raigmore Hospital, this is a pivotal role covering Inverness Acute Hospitals to ensure delivery of high-quality, patient-centred care within a complex and ever-evolving healthcare environment. Key Responsibilities: The successful candidate will hold responsibility for the effective planning, coordination and delivery of unscheduled care services including the associated government targets/initiatives. You will lead and support multidisciplinary teams to achieve service performance targets and to deliver quality and safety in patient care, holding responsibility for budgetary management and financial target delivery. The post holder will be expected to develop and implement strategies for improving patient outcomes and operational efficiency and to manage resources effectively in compliance with NHS policies and standards. You will be required to collaborate with internal and external stakeholders to enhance service delivery. What we’re looking for: Reporting to the Head of Operations for Inverness Acute Hospitals, our ideal candidate will be an ambitious and experienced manager with an acute services background, able to demonstrate a proven track record of operational management and a good understanding of unscheduled pathways in the acute care setting. Strong leadership and communication skills with the ability to inspire and motivate teams is essential, as is the ability to meet non-negotiable deadlines, often at short notice. Excellent problem-solving abilities and a commitment to continuous quality improvement are key as is a thorough understanding of NHS structures, policies and priorities. A degree-level qualification in a relevant discipline, or equivalent experience, is required. Why join us? NHS Highland offers a unique opportunity to work in one of Scotland’s most beautiful areas, with access to stunning landscapes and a supportive community. You will be joining a dedicated team committed to making a difference in the lives of our patients. The role requires excellent organisational and communication skills with the ability to provide compassionate and collaborative leadership. If you believe you have the skills, values, knowledge and experience to deliver in this role, then we would welcome your application. Informal enquiries are welcome to: Jane Buckley, Head of Operations – Inverness Acute Hospitals email: nhsh.medicaldivisionmanagementteamnhs.scot NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. ADDITIONAL INFORMATION FOR CANDIDATES You should apply for this post by completing the application process on Jobtrain. DO NOT upload a CV as this will not be used for short listing purposes Posts close at midnight on the indicated date For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/ To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/ Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain Once you have submitted your application form you will be unable to make any amendments Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values. Care and compassion Dignity and respect Openness, honesty and responsibility Quality and teamwork NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.