First Bus has a fantastic opportunity for a Revenue Protection Officer to join our Scotland team on a full-time permanent basis. You will be based from either one of our Glasgow depots or our Aberdeen depot.
The role of the RPO includes carrying out thorough, detailed investigation work to ensure minimal financial losses to the Company and to support the Revenue Protection Manager carry out various revenue protection duties with the aim of reducing ticketless travel, fare evasion and internal fraud.
You will strive to uphold the high standards of First Bus at all times but particularly when dealing with our customers face to face. You are required to be a highly visible presence across the Scottish bus network.
Requirement to work flexibly as role includes both early and late finishes along with weekend and bank holiday shifts.
You will also be required to travel to all locations across the Scotland bus network. Occasional travel to other areas within the Business Unit may also be required.
The Day to Day
Protect our revenue and ensure that all our fare paying passengers are fairly treated
Ensure that drivers are issuing appropriately priced tickets and that customers travelling on buses are in possession of a valid ticket or pass
Withdraw fraudulently used passes or tickets from passengers and complete appropriate withdrawal paperwork
Accurately record details of all buses boarded and ticket checks carried out and to report irregularities found
Interact with both passengers and drivers in a friendly, calm and professional manner, offering assistance when required
Provide excellent customer service both on buses, on street and at bus stations / interchanges
Issue the appropriate notices to passengers found without possession of a valid ticket or pass
Liaise with Depot Managers, Police and external stakeholders as necessary
Undertake any additional duties as requested by the Revenue Protection Manager.
Undertake your duties in a friendly, calm and professional manner
We'd Love You to Bring
Essential:
Excellent numerical skills
Excellent understanding of written and spoken English
Time management
Ability to work on own initiative
Experience in working within a small, effective team
Good knowledge of Microsoft Office and Android mobile apps
Proven experience of working in a customer facing environment
Ability to work in stressful situations maintaining a calm and professional approach
Flexible approach to working pattens
Excellent communication skills
Desirable:
Previous revenue protection
Ability to create and embed new ideas and take ownership for that action
Experience of writing and submitting reports
Experience in confrontation management
Benefits
First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
Free travel on our buses for you and your family
£6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
Cycle to work scheme
25 days' holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares
Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
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