Catering Clerical Officer - Royal Liverpool Hospital
Liverpool University Hospitals NHS Foundation Trust
This is an exciting time to join our Catering Team for the NHS at Royal Liverpool Hospital.
We have a post for a Clerical Officer supporting our team of host/hostess and retail team along with catering managerial team who work within Catering dept. at Royal Liverpool Hospital, ensuring that we provide an excellent food and patient/customer experience.
If you are looking for a rewarding role working to support the catering team and you have the following skills please apply.
* Approachable
* Organised
* Reliable
Main duties of the job
Support the team with the following:
* Ensuring rosters are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Prioritize urgent requests. Authorize overtime within the allocated budget.
* Carry out staff appraisals.
* Input statistics and information from Records into a database and manage the system.
* Liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
* Access the database to retrieve information and produce statistics and reports for the Trust.
* General reception duties involving first contact with individuals attending the department. Provide necessary information or refer them to the appropriate member of staff.
* Communicate with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
* Send out information to departments on request, while maintaining confidentiality.
* Responsible for stock control and ordering stationery as required from reprographics and stationers.
* Provide clerical and administrative support for staff.
* Organize and retrieve notes required for the daily appointments.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
Job responsibilities
* Provide a localized catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
* Deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
* Regeneration of chilled/frozen food and preparation of sauces.
* Preparation of patient meal trays.
* Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
* Probing and recording food temperatures. Recording of equipment temperatures.
* Beverage service to patients. Washing and refilling of patients' water jugs and beakers.
* Take patient orders and communicate the requirements to the catering department.
* Clearing of meal trays, crockery and cutlery for all food areas.
* Collection, segregation and disposal of catering waste materials.
* Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces, crockery and cutlery.
* Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
* Completion of catering department procedural paperwork such as temperature checks and monitoring.
* Undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
* Work cooperatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor.
Person Specification
Experience
* Previous catering experience at a supervisory level.
Knowledge
* A general understanding of why food hygiene is important.
* Basic knowledge of health and safety.
* Knowledge of cash handling and till systems.
Skills
* Basic data inputting either manually or using a computer/tablet.
* Basic numeracy and literacy skills.
* Ability to work as part of a team.
Other
* Willingness to work flexibly and at other sites when required.
* Ability and willingness to undertake further training as necessary.
Qualifications
* ILM certificate NVQ 3 in catering subject/equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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