Do you have extensive Customer Service experience? Does your job satisfaction come from making a difference? Looking for a career that will literally take you in new directions? Become a Southeastern Train Conductor.
* Imagine the pride you'll feel when your customer service skills and problem solving keep hundreds of journeys running smoothly.
* Our training will take you from trainee to Train Conductor and give you a nationally recognised qualification.
* Enjoy a career that comes with great pay and benefits, a real sense of ownership, and where every shift is a chance to create a connection.
Passionate about creating the best customer experience? Apply now.
What You'll Do
Make sure passengers feel welcome, comfortable, and safe on our trains. This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problems that come your way.
Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers. This is your opportunity to turn their negative experience into a positive by keeping them informed and doing your best to help minimise the disruption they are experiencing, actively listening to them and coming up with reasonable solutions to help them.
Your home base will be one of our depots which are located at Ashford, Dover, Faversham, Gillingham, Hastings, Ramsgate, and Tonbridge.
Your training
* As a Trainee Conductor, you'll be enrolled in our Conductor Apprenticeship Programme.
* You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures and customer service.
Your shifts
* You will work a varied shift pattern, which includes weekends, bank holidays, and nights.
* Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night.
The Experience You'll Need
You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team.
All You Need Is
* a passion for customer service, making every passenger journey the best it can be
* face-to-face customer service experience
* ability to evidence experience in dealing with difficult people
* some experience taking payments and handling cash
* excellent communication and good IT skills
* the ability to make good decisions and use your initiative
* resilience and the ability to be calm and professional under pressure
We can only consider your application if you live within a 45-minute journey of the depot you're applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe.
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