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1PGR provided pay range
This range is provided by 1PGR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Type – Permanent, Client Services, Customer Service, Sales, Legal, Graduate, Consultant
Start Date – ASAP
Amazing opportunity to join a dynamic team based in Taunton (Somerset) and seeking motivated individuals to help support clients and match them with the right legal experts.
The Company
VC backed, tech enabled legal firm that is currently undergoing a rapid period of growth as they seek to disrupt the legal market. Their goal is to help provide direct access to the best legal advice in a fast and cost-effective way. As part of their rapid growth, they are seeking ambitious individuals with an interest in law and the legal sector, who enjoy solving problems and dealing with customers.
The Role and Responsibilities of the Client Services Executive:
You will be fielding leads over telephone, email, or live chat from members of the public seeking legal advice or representation. Your job will be to gain an understanding of their needs and to quickly match them with the appropriate legal professional, and where possible convert the lead to a successful introduction.
As a Client Services Executive you will:
1. Log each lead in the CRM.
2. Triaging leads to gauge viability based on their core services and either:
1. Accepting the lead, recording details (e.g., area of law and instruction-type) in the bespoke case management system, confirming availability of suitable professionals, and progressing to quote and, hopefully, conversion.
2. Disqualifying the lead in CRM and signposting to other more appropriate services.
3. Being available to the client throughout the quoting and conversion process to field any queries and provide additional information where necessary to achieve conversion.
4. Collaborating with both internal (e.g., marketing, technology) and external stakeholders (e.g., solicitors, chambers, and marketing partners) to define and achieve growth objectives and raise brand awareness through networking.
Skills and knowledge required for the Client Services Executive role:
1. A graduate with a 2.1 or above. Suitable for a law graduate but also graduates from other disciplines who have an interest in the law, sales, and customer service.
2. Ideally experience of working in a fast-paced consumer-facing team.
3. Strong verbal and written communication skills.
4. High level of attention to detail and commitment to quality.
5. Ability to prioritize, plan and organize workloads in a busy working environment.
6. Creative and innovative problem-solving.
7. Excellent interpersonal skills and team-player mentality.
8. Professional, empathetic and patient telephone manner.
9. Competent IT skills (primarily Microsoft Office).
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Legal
Industries
Law Practice
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