Director of Technology & Data Projects
(Hybrid role with 2/3 days in our Handforth HO)
About Us
We ’re all for pets, what we do matters for pet owners across the UK. This is more than a business, it’s a responsibility. It’s a promise and commitment we make each day to provide excellent care for each pet that comes through our door.
Pets at Home has a clear purpose – ‘to create a better world for pets and the people who love them’ – and a clear strategy to deliver this. This strategy is to build an integrated, omnichannel, consumer centric platform which unifies our unique blend of products, services, and advice, connecting them seamlessly across all channels to deliver an unrivalled experience for consumers. Our investment in technology and the evolution of our offering underpins our delivery success.
About the Role
Last year we reached a major milestone in the digitisation of the business, launching our brand-new app and website to consumers. Once the integration of our new vet practice management system is implemented, this will provide pet owners a digital home for all their pet care needs.
This is one of the projects that will be delivered through the Technology and Data Projects team and offers a glimpse into one of our significant programmes.
As Director of Technology & Data Projects, you will be accountable for the strategic direction and leadership of the Technology and Data Projects function. With responsibility for the end-to-end management and direction of all the capabilities required to enable project planning, shaping and delivery (portfolio management, programme management, project management, business analysis, testing, business change, insight and reporting), you will have ownership of all prioritised initiatives in the technology and data projects portfolio.
This will include overall demand planning including approach and process, project governance setting and controlling the boundaries and framework under which projects should operate. Additionally, you will have full control of the project investment budget, including regular engagement with the finance team.
About You – what we would like you to bring to our role
We are seeking an IT Director or senior IT professional, with a track record of delivering IT transformation and big programme management within large and complex environments. With significant expertise in digital projects, you will have gained extensive understanding of distributed technology solutions.
You’ll be adept at assessing the priority order of complex, interdependent technology projects. Your skill in distilling and getting under the skin of all risks and dependencies whilst working to resolve any bottlenecks will be a key part of your DNA. So too, will be your ability to influence at an Exec-level and support the business in deciding the priority order of strategic programmes.
Naturally curious, resilient and agile, you will quickly navigate our technology landscape, offering insight into additional technologies, whilst ensuring the leadership and delivery of current projects through your wider team and internal/external stakeholders.
For a confidential initial conversation please contact sarah.chatterley@petsathome.co.uk
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
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