Job Title: Transport Coordinator Location: Birmingham Contract: Permanent Salary Range: £28,000 - £30,000 per annum Working Days: Monday Friday Working Times: 09:00am - 06:30pm We are currently recruiting a Transport Coordinator for our client based in Birmingham. This is a permanent opportunity. As a Transport Coordinator, you will be a vital part of the team, ensuring the safe, efficient, and timely movement of freight within the distribution network. Youll be responsible for coordinating daily driver operations and maximising revenue through handling national quotes and bookings via the Haulier Exchange platform. Key Responsibilities: Your role will involve a variety of tasks, including but not limited to: Answering inbound calls from customers and drivers, maintaining a professional and efficient service. Recording client and driver details accurately in the companys system. Maintaining high standards of customer service by responding promptly to customer needs. Managing inquiries from both drivers and customers and resolving any issues effectively. Collaborating with the Operations Manager to identify opportunities for service improvements. Ensuring compliance with regulations around vehicle safety, working hours, and statutory requirements. Planning and ensuring the optimal use of drivers and independent service providers. Conducting daily driver debriefings and assisting with training and inductions for new team members. Managing Sameday bookings and quotes, liaising with handling depots, and ensuring cost-effective solutions. Monitoring the Sameday mailbox and processing requests via the Haulier Exchange portal. Experience & Qualifications: The ideal candidate will have: At least 1 years experience in logistics or warehousing, with a strong understanding of transport operations. Solid experience in client and driver support. Excellent geographical knowledge of the UK and route planning skills. A working knowledge of EU driver hours regulations, vehicle capacity, and load requirements. Understanding of courier operations and aviation security. Ability to work under pressure in a fast-paced environment. Strong communication skills and a customer service focus. Decision-making skills and the ability to work independently or as part of a team. A proactive approach to client development, managing dynamic pricing to optimise revenue. Core Attributes: We are looking for a candidate who: Is energetic, professional, and motivated, bringing enthusiasm to their role. Has strong organisational skills, attention to detail, and a solution-oriented mindset. Responds positively to the needs of both clients and colleagues. Contributes to a collaborative team culture, promoting ethical and efficient working practices. Has the ability to solve problems proactively, ensuring smooth operations. Can communicate professionally and effectively with staff and customers at all levels. Special Conditions: Flexibility in working hours may be necessary to meet operational demands. Benefits: Salary : £28,500 per annum, with an increase to £30,000 after a successful 3-month probation. Holiday : 25 days annual leave, plus bank holidays. Pension : Enrolled in the companys pension scheme as per auto-enrolment. Notice Period : 4 weeks' notice required following the probation period. This is a fantastic opportunity to join a growing company with the potential to develop and progress in a rewarding and fast-paced environment. If you're ready to take your career to the next level, apply now to be considered for this exciting Transport Coordinator role ADZN1_UKTJ