Are you a strong & dynamic leader who thrives in a fast-paced, peak season retail environment?
Do you relish the challenge of running a retail shop floor?
If so, this is the role for you!
The Retail & Customer Service Manager is a responsible, senior, customer-facing role working within an expanding Retail Management Team.
Benefits:
* Company trips
* Star of the Month Awards
* Staff thank you & reward events
Responsibilities:
* Lead & organise the team during the goods-in process, allocating & dispatching orders.
* Ensure that staff deal with customers correctly and that calls are answered efficiently & correctly.
* Confidently deal with customer complaints, order issues & any other problems that arise through to closure, and review processes.
* Must be dynamic in your approach to workload, delivering both your personal and your team’s deadlines.
* Responsible for the logistics & transport of all dresses & equipment to & from the venue.
* Manage team’s recruitment, selection, assessments & training.
* Create and deploy staff workload plans with daily staff briefings, continually completing staff checkbacks and ensuring all tasks are completed with no stone unturned.
* Manage a team of up to 9 individuals across varying shift times, proactively & continually evaluating an ever-evolving daily workload list.
* Accountable for the team’s performance, daily workload outputs on a shift, and individual and company KPI performance.
* Manage the retail premises, delivering sales and exceptional customer service & experience to over 500 customers on a busy weekend.
* Opening/closing of the site.
Requirements:
* Proven staff management experience is essential, gained within a retail, hospitality, sales, or leisure background, as is proven sales experience & exceptional customer service.
* A strong communicator & proactive individual, with high attention to detail.
* Competent at using Microsoft Office software, email & IT literate.
* Desire to work in a fast-paced, dynamic & entrepreneurial business.
* Ability to set & review KPIs & bonus incentives for the sales team.
* Strong staff management skills to be able to manage a retail team of up to 9 individuals on the shop floor, with management experience in a retail, hospitality, sales, or leisure background.
* Ability to maintain exceptional levels of customer service & sales.
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