We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)You will be joining Motorpoint during an extremely exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.So, if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be, and we are on a mission!The role: Senior Sales ExecutiveLocation: GlasgowBasic salary: £25,000 per annum + commission* Due to the nature of the role we will require you to have a full UK driving licence*Our Senior Sales Executives are key to our business. You’ll be selling and second-facing purchases of Motorpoint vehicles and products through high-level customer engagement and demonstration of our values. You will also be key to the learning and development of sales team members and assist in our progression talent pool.Key Performance IndicatorsDelivers exceptional customer service levels as measured by NPSUnit, profitability & handover targetsAchieves a minimum of on-target sales every month and generates return businessConfidently and successfully upsells relevant products and promotes same-day driveawayCompletes quotes effectively and follows up within agreed timescalesWhat will my day look like?Works effectively with the Sales Management team, to achieve own and the team’s monthly sales targetsTakes ownership of the customer’s experience throughout the entire customer journeyGreeting and welcoming customers on arrival at the siteCheck and maintain the sales pitch areaManaging the customer database and sales prospectsAction price changes as requiredCompleting the handover process of all vehicles upon customer collectionConducting post-collection calls to customers to ensure customer satisfactionQuality checks vehicles prior to them being collected or delivered to the customerAccurately checks part exchange vehicles using an appAssisting the online team with ‘CitNOW’ videos, pictures and any other information requiredEnsures compliance with FCA regulationsProvides transparent information relating to the vehicle, finance agreements and additional productsCommunicates regularly with the sales support team and preparation team to deliver exceptional customer service and quality to their customersEnsures customers are happy with their purchase and assists them on test drivesCompleting Home deliveries as and when requiredShares best practice with peers and team membersUses all IT systems effectively to ensure communication between teamsIdentifies and anticipates the needs of the customer and how Motorpoint products can helpEnsures online and site work as one united teamBeing an ambassador of health and safety and ensuring it is at the forefront of everything you doThis is a fast-paced role so the ability to stay calm and maintain excellent attention to detail as well as the desire to produce high levels of customer service is really importantAbove everything else, you’ll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!What is in it for you?Paid time off every month to do something that makes you happy28 days holiday plus days off for your birthday, getting married or moving houseAdditional holidays for length of serviceLong service awardsStaff discount on cars and finance optionsDiscounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platformSmart Tech in partnership with CurrysCycle to workPensionHealthcareEnhanced Parental LeaveEmployee Assistance Programme (EAP)Vocational and personal development training coursesQuarterly team socialsTeam feastsScratch card rewardsSharesave scheme (SAYE)Plus much more!We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed