Company Description
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Job Description
Grosvenor Casino Blackpool
As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.
You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;
1. Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
2. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
3. Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
4. Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
5. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling
As a Receptionist you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will;
6. Welcome customers warmly into the business
7. Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
8. Work with your colleagues to provide efficient and dynamic service
9. Deliver an excellent customer experience
10. Engage and support the OMNI process
11. Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
12. Immaculate operational standards in all areas of food beverage and reception
Qualifications
13. Cover all aspects of electronic gaming, reception and online. Must have an outgoing personality and available to work through a 24hr business
14. Positive attitude
15. Experience of working successfully in a hospitality role
16. Knowledge of and or passion for electronic gaming
17. Fanatical about delivering unrivaled customer experience
18. Ability to collaborate with the wider business
19. Sound communication skills
20. Comfortable with change and ability to embrace new ways of working
21. Having worked in an electronic gaming environment would be desirable
Additional Information
Electronic Gaming Host/ Receptionist is a minimum 24 hour per week contract with the possibility of upto 40 hours per week. Standard Shift patterns are 7am-3pm, 3pm-11pm, 5-pm-1am, 6:30pm-2:30am and 11pm-7am.
Additional £1 per hour paid between Midnight and 8am.
Paid Breaks
50% Off Food on Shift
Free Sandwiches, toasties and Drinks on shift
50% Off Food Friends and Family Discount
Free meal for two people on your birthday and workiversary
Great offers through our Rank Rewards Scheme
28 Days Holiday (Full time) Pro Rota
Tronc Tips