Position: Office Administrator Location: Hybrid - Chelmsford Job Overview: We are seeking a dedicated and skilful Office Administrator to join our esteemed client. As a pivotal member of our clients’ customer service department, you will be overseeing quotations, providing exceptional administrative support, keeping reports up-to-date, and using your problem-solving skills to address queries and challenges that arise. The ideal candidate will possess a combination of administrative experience, technical savvy, and a customer-focused mindset. Key Responsibilities: - Prepare, review, and manage accurate and timely customer quotations. - Offer administrative support to the customer service team, ensuring that all tasks are completed efficiently. - Maintain and update various reports related to customer queries, service performance, and system data. - Analyse customer problems, working closely with the technical team to identify solutions and communicate them effectively to customers. - Collaborate with different departments to streamline processes and ensure consistent and high-quality customer service. - Utilise a range of software systems to record, track, and resolve customer inquiries and technical issues. - Maintain an up-to-date knowledge of our products and services to provide accurate information to customers. - Monitor and respond to customer feedback, ensuring high satisfaction and continuous improvement in our services. - Assist with the implementation of new customer service procedures as the company grows and evolves. Qualifications and Requirements: - Proven experience in a customer service/administration role. - Strong organisational skills and attention to detail. - Excellent communication and interpersonal skills, with the ability to explain technical details clearly to customers. - Proficiency with customer service software, databases, and tools. - Ability to work independently and collaboratively within a team environment. What they offer: - A hybrid work environment that supports work-life balance. - A dynamic and supportive company culture. - Opportunities for professional growth and development. - Competitive salary and benefits package.