Role Overview
A critical leadership position within our Halfords Mobile Expert Team, driving excellence in customer service and team performance.
Salary Information
The estimated salary for this role is £29,355 to £30,220 per year, with additional bonus opportunities.
Job Responsibilities
This role involves providing management support to a team of technicians, ensuring high-quality service delivery across various locations. Key responsibilities include:
* Coordinating and leading the team to meet daily goals and targets.
* Providing technical guidance and coaching to ensure consistent quality standards.
* Maintaining a safe working environment, adhering to health and safety protocols.
This dynamic role requires a skilled professional who can effectively manage a team, communicate with customers, and maintain operational efficiency.
Requirements and Qualifications
To succeed in this position, you will need:
* Evidence of delivering exceptional customer experiences.
* Experience in a technician role, completing tasks efficiently and safely.
* Strong communication skills, with the ability to train and coach others.
* A track record of success in meeting compliance standards and achieving targets.
* Excellent IT skills, with proficiency in learning new systems.
* A valid full driving license, held for at least 12 months.
Benefits and Perks
As a valued member of our team, you can expect:
* Store discount, offering up to 25% off most products.
* Employee wellness program, providing free counseling services.
* Trade Price Bike Scheme, allowing you to purchase a bike at a reduced price.
* Cycle to Work scheme, enabling you to save on cycling expenses.
* Wagestream, giving you control over your pay through a financial planning app.
About Us
Halfords is the UK's leading retailer of motoring and cycling products and services, with a focus on electric mobility. As a key player in the industry, we offer a wide range of benefits and opportunities for career growth.