Pyramid Recruitment are looking for an experienced Lead Loader to join the team for one of our Croydon based clients.
Expectations
1. Be a good communicator with customers, departments, management, drivers, and other loaders.
2. Expect long days sometimes and be ready to work some Saturdays.
3. Keep the van clean, tidy, and packaging replenished.
4. Gain 5-star reviews and recommendations.
5. Work with all parties to achieve the smoothest day possible and improve efficiencies.
Customers
1. Read driver and loader notes and check packaging requirements prior to the day or before the day begins.
2. Phone customers ahead to give ETA and ask about parking.
3. Greet customers and set up the job.
4. Report any damage immediately to customers.
5. Mention the referral programme at the end of the job, once they are relaxed and happy.
6. Spend 5 minutes doing local leafleting—9 leaflets, 5 in front and 2 either side if in a street.
7. If all goes well on the job, send SMS and aim to get a review.
POD Loading
1. Work with other loaders or drivers to ensure the pod is loaded safely, with items protected and fixed securely.
2. Take photographs of any mess prior to the job (e.g., hallway carpet) and any damage caused.
3. Take photographs of pod sticker/contents and send to operations manager.
4. Be responsible for the driver tablet and admin—ensure any extras are explained. If the tablet is not functioning, report to management.
Presentation, Protection & Safety
1. Ensure wearing of official uniform and safety shoes.
2. Smoking or vaping around or in the van is not allowed.
3. Set up the job by clearing gangways and removing hazards and obstacles.
4. Protect any carpets, stairs, front door, etc., with protective sheeting, blankets, and door protectors.
5. Ensure all van doors are secured as per Golden Rules.
6. Oversee the safety of any junior loaders.
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