Your newpany
Based within the Altrincham area(Trafford), our client, a busy leading Finance Servicespany, are seeking a Temporary Collections Agent to join their existing collections team.
Your new role
As the Collections Agent you will be assigned a portfolio of B2C customers and be tasked to retrieve overdue payments by contacting customers by telephone and email, taking payments and/or havingmitment to pay.
Working with customers to Identifyi if there is an issue with payments, including future payments, negotiating ways to pay and at times working out a payment plan in order to ensure monies are paid ensuring the customer does not fall into future arrears.
A busy, fast-paced environment where you will be making a high volume of calls and working to KPI's.
Possessing an empathetic nature is key along with a tenacious attitude in order to work together with customers.
Self-motivated with the ability to work through calls in a professional and personable manner is essential, this is where your previous Collections skills gained wille to fruition to ensure successful oues for all involved.
What you'll need to succeed
Experience of working in a fast-paced and high-volume Collections B2C role is essential.
Previous experience of working within a regulatory environment is required.
Ability tomit to a temporary role
Fully office based, close to public transportation links
Monday to Friday (1 hour lunch)
What you'll get in return
Immediate start
£ - £ dependent on experience paid weekly
Great team environment
Busy and fast-paced and friendly environment
Close to all public transportation routes