Department: SC CENTRAL OPERATIONS
City: London
Location: GB
INTRODUCTION
Burberry is seeking an experienced Order Management Coordinator based in London. In this role, you will ensure operational excellence by managing order flow from market to hub and store delivery. You will align the order book to optimise product distribution across regions, focusing on capsules, monthly drops, pop-ups, and divisional orders; supporting VIP, Influencer, and Press teams with order tracking and timely shipments.
RESPONSIBILITIES
* Build strong partnerships with cross-functional teams to optimise stock flow and ensure commercial priorities.
* Manage market order books, including capsules, shortages, re-timings, and stock rebalancing for global markets.
* Oversee VIP, Press, and Influencer order placement, tracking, and hub-to-office shipments.
* Drive process improvements to streamline operations and enhance team collaboration.
* Collaborate with sourcing, supply planning, and replenishment teams to prioritise deliveries and support procurement cycles.
PERSONAL PROFILE
* Proficient in managing orders on SAP with strong understanding of order lifecycle activities.
* Advanced Excel skills and analytical ability to interpret data and drive key actions.
* Excellent written and verbal communication skills, with a focus on clarity and professionalism.
* Strong numerical aptitude to support decision-making and operational efficiency.
* Strives to deliver exceptional luxury customer service.
MEASURES OF SUCCESS
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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