Summary
A chance to join a fast-paced team, with years of experience and knowledge in freight forwarding. This is a great opportunity to work hand in hand with one of DHL’s VIP customers on their new state-of-the-art new 2 million square-foot warehouse. Working shifts enables working with different team members to gain knowledge from multiple employees.
Wage
£14,722.50 a year
£14,722.50 - £15,600 in the first 12 months with subsequent increases.
Training course
International freight forwarding specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm *possibility of covering a bank holiday from time to time*
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The knowledge and experience on offer will be second to none.
Duties will include:
* Taking bookings directly from customer - Orders/Invoices from shippers with pieces and destinations
* Arranging Air export documentation - Creating Hawbs, Labels etc
* Monitoring shipments - Checking with airlines, overseas agents, and checking costs are correct
* Arranging transportation - UK trailers / Air export flights worldwide
* Labelling cargo - Physical sticking labels and locating boxes / pallets
* UK Customs paperwork - Raising UK customs documents to help with a seamless export process
* Answering queries and problem-solving – Email resolutions to help UK and overseas customers
Due to the working hours for this role, all applicants MUST be over 18 years old.
Where you’ll work
DHL C O JCB
Waterloo Park A 522
Beamhurst Uttoxeter
ST14 5PA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Your training course
International freight forwarding specialist (level 3)
Equal to A level
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Your training plan
International Freight Forwarding Specialist Level 3 Apprenticeship Standard:
* On the job training delivered by the employer
* Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
* For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
* Allocation of an apprenticeship delivery coach who will carry out regular training
* Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
* Identify, track and support 6 hours off the job training activities
* Quarterly formal progress review meetings, identifying learning achievements and next steps
Requirements
Essential qualifications
GCSE or equivalent in:
* 5 GCSE’s including Maths and English (grade A*-C/ 4-9)
Other in:
* 2 years’ work experience or 2 years further educ (grade NA)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
Other requirements
Applicant must be able to drive as location is not easy to get to by public transport.