Role
The main responsibility of this position is to be fully accountable for the daily operations of Concession.
Your role involves greeting and advising customers, developing the customer base, and building loyalty to the brand and its products to achieve the targets set by management. You will manage and motivate the team. Cashier experience is needed for this role as one of your main responsibilities will be to oversee the day-to-day running of the tills, closing procedures, cash handling, and the full running of the till areas by yourself and the team during busy periods.
Responsibilities:
1. Activities related to the running of the store, customer relations, and sales:
o Being an ambassador for the company;
o Ensuring that the sales team upholds the company's values;
o Ensuring that the concession runs smoothly (displays, storage, cleanliness, personal appearance of staff);
o Ensuring that customers are made to feel welcome and taking on sales duties;
o Ensuring that salespeople respect the sales process;
o Ensuring the merchandising and concession is well stocked;
o Ensuring best possible presentation adhering to the company VM guidelines;
o Ensuring excellent in-store service whilst selling the Longchamp collection.
2. Activities related to sales leadership and managerial role:
o Managing and unifying a team of salespeople;
o Leading the entire sales team;
o Analysing and monitoring sales results;
o Full leadership of the till areas, cash handling, banking;
o Team training on till procedures/paperwork/filing system;
o Leading the team and controlling the till areas during busy periods;
o Stationery ordering and store necessities (carry bags/tissue paper);
o Monitoring of communications with IT regarding till functions;
o Implementation of sales targets;
o Implementation of action plans;
o Passing on skills to teams through coaching;
o Ensuring effective communication within the team to anticipate conflict;
o Preparing annual/quarterly evaluations;
o Helping new employees to settle in.
3. Activities related to administrative management:
o Organising schedules, taking into account busy periods and staff working times;
o Opening and closing the Concession, monitoring cash flow, managing deliveries (checking of delivery notes, handling of anomalies, returns, defective products...);
o Organising restocks if necessary based on sales;
o Monitoring after-sales services effectively (identifying repairs, quotes, ...);
o Controlling stock and helping to conduct annual and rolling stock-takes.
Job Type: Full-time
Additional pay:
* Bonus scheme
* Yearly bonus
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Kingston upon Thames: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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