Job Description
Join us as a Product Design Lead
* In this key role, youll create an environment for great business and customer outcomes as you establish and champion product design excellence across our bank
* Well need you to drive our service design agenda of best practices, standards and processes across digital product design to increase efficiency and business and customer value
* This is an opportunity to make an impact through your work as you pioneer new research techniques and products that meet the needs of both our business and customers
* This role is to cover maternity leave until 31st December 2025
What youll do
As a Product Design Lead, youll coordinate across multiple federated Human-Centred Design (HCD) teams, run communities of practice to drive design specialisms, establish standards and processes to increase quality and make sure that human-centred thinking is applied across our customer journeys and experiences.
Working with our proposition, technology and operations teams, youll make sure that product design is part of the design-making process to lead to better business and customer outcomes. Youll also own and champion the best possible solutions, principles and processes.
Your top priorities will include:
1. Leading complex strategic initiatives by employing best practice design methods to implement interventions that benefit the One ...