Job Title: Helpdesk Administrator Location: Belfast BT9 Salary and Benefits: Salary up to £27k per annum Hours of Work: Mon Fri 9am-5.15pm Employment Type- Permanent Interview Process: Immediate Interviews The Right Client- Nominate Recruitment are thrilled to be partnering with a successful Property Management company based in Belfast. They are now seeking a Helpdesk Administrator. The Right role: Helpdesk Support: Act as the first point of contact for incoming communication related to property maintenance issues. Log, prioritize, and assign maintenance requests to appropriate contractors or team members. Monitor open tickets to ensure timely resolution and follow up with clients and contractors as needed. Coordination and Communication: Liaise with property managers, residents, contractors, and suppliers to arrange maintenance works. Maintain regular communication with all stakeholders to provide updates on ongoing issues. Administrative Duties: Manage and update the property management system, ensuring records are accurate and up-to-date. Generate reports and track KPIs related to maintenance and service levels. Assist with invoicing, purchase orders, and contract management. Customer Service: Deliver exceptional customer service, addressing client concerns promptly and professionally. Handle complaints or escalate issues to senior management when necessary. The Right Fit: Essential: Previous experience in a helpdesk, customer service, or administrative role. Strong organizational skills with the ability to multitask and prioritize workloads. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). High attention to detail and problem-solving abilities. Desirable: Experience in property management or a similar industry. Familiarity with property management software (e.g., Qube, MRI, or similar). Skills: helpdesk Property Management Admin Work