Job summary Clinic Receptionist Band 2 Permanent / 2 posts 22.5 & 30.0 Hours per week An opportunity has arisen within Sefton CAMHS. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists. Working 22.5hrs over 3 days & 30 hours over 4 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines. As part of this role the successful applicant would be able to support working across multiple sites Sefton CAMHS Burlington House & Southport Centre for Health & Wellbeing. For further information please contact suzanne.jonesalderhey.nhs.uk Please note this vacancy will close once sufficient applications have been received Main duties of the job To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service. Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system. Record "Walk in" patients as required ensuring all documentation is complete. Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria. Ensure that DNAs are recorded and actioned accurately and promptly. To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department. Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order. Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Operational Manager if necessary. Liaise with Operational Manager to ensure that they are aware of any potential problems. Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors. Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites. To assist with the ordering of office supplies. About us An opportunity has arisen within Alder Hey Children's Hospital for a clinic receptionist. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists who are based across two sites; Sefton CAMHS Burlington House Waterloo & Southport Centre for Health & Wellbeing. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum Contract Permanent Working pattern Part-time Reference number 411-COM-24-6911576 Job locations Alder Hey Burlington House Waterloo L22 0PJ Job description Job responsibilities To support the reception within Sefton CAMHS Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately. To carry out regular audits as required. Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases. Work without direct supervision using experience and knowledge. Participate in regular staff meetings. Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required. Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date Job description Job responsibilities To support the reception within Sefton CAMHS Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately. To carry out regular audits as required. Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases. Work without direct supervision using experience and knowledge. Participate in regular staff meetings. Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required. Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date Person Specification Skills Essential Excellent communication skills Computer and Keyboard skills Microsoft office Knowledge Desirable Patient administration Systems Personal Attributes Essential Ability to use own initiative To have an organized and systematic approach to tasks, prioritise and plan workload effectively Team Player Education & Training Essential Good General Education Desirable NVQ Level 2 Customer Care or Equivalent Experience Essential Experience of office duties including telephone and reception Desirable Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting. Person Specification Skills Essential Excellent communication skills Computer and Keyboard skills Microsoft office Knowledge Desirable Patient administration Systems Personal Attributes Essential Ability to use own initiative To have an organized and systematic approach to tasks, prioritise and plan workload effectively Team Player Education & Training Essential Good General Education Desirable NVQ Level 2 Customer Care or Equivalent Experience Essential Experience of office duties including telephone and reception Desirable Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Alder Hey Children's NHS Foundation Trust Address Alder Hey Burlington House Waterloo L22 0PJ Employer's website https://alderhey.nhs.uk/ (Opens in a new tab)