Job Description
Quality Assurance Analyst
Embark on a journey where your analytical skills drive excellence. As a Quality Assurance Analyst, you'll play a pivotal role in maintaining high standards, ensuring operational efficiency, and supporting strategic decision-making.
Key Responsibilities:
* Conduct detailed reviews of tasks to ensure alignment with policies and standards.
* Analyze quality assurance data to identify root causes and recommend improvements.
* Collaborate with cross-functional teams to enhance the customer journey and reduce costs.
* Act as a point of reference for team members, promoting knowledge sharing and skill development.
* Participate in quality control checks and peer reviews to maintain consistency and accuracy.
Essential Qualifications:
* Strong communication and diplomacy skills for exchanging complex information.
* Proven ability to analyze factual data and make informed recommendations.
* Self-driven with a strong sense of ownership and commitment to personal development.
* Comprehensive knowledge of working processes and departmental procedures.
* Experience in stakeholder management at all levels of an organization.
What We Offer:
1. A salary of £26.5k and a hybrid working pattern.
2. A dynamic role where you contribute to the integrity of operations.
3. Opportunities...