We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Service Level Reporting Manager for one of their Clients.
Job Title: Service Level Reporting Manager
Market Rate
Clearance required: SC
Location: Sailsbury (100% Office based)
Job Description:
1. Develop and Maintain Service Catalogue: Create, update, and manage the IT service catalogue, ensuring all services are accurately described and categorised.
2. Stakeholder Engagement: Collaborate with IT service owners, business units, and other stakeholders to gather requirements and ensure the catalogue meets their needs.
3. Service Documentation: Ensure all service descriptions, SLAs, and related documentation are complete, accurate, and up to date.
4. Continuous Improvement: Regularly review and improve the service catalogue to enhance usability and relevance.
5. Training and Support: Provide training and support to users of the service catalogue, ensuring they understand how to access and utilise the information.
6. Reporting and Metrics: Develop and maintain metrics to measure the effectiveness and usage of the service catalogue.
Your skills and experience:
1. Experience with service catalogue management tools.
2. Strong understanding of ITIL framework and service management principles.
3. Excellent communication and interpersonal skills.
4. Ability to work collaboratively with cross-functional teams.
5. Strong organisational and project management skills.
6. Proficiency in IT service management tools and software.
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