Job responsibilities Communication and Relationships Provide and receive information electronically, verbally or in writing which may be of a confidential or sensitive nature and ensure that this is communicated properly within the organisation. Liaise and maintain effective levels of communication within the team/service/directorate team(s). Contribute to meetings, as required. Work in partnership with all Trust colleagues; maintaining effective communication that benefits service users and staff wellbeing. Required to communicate and discuss contractual issues with suppliers and customers. Work closely with the Head of Facilities and Health & Safety to ensure effective financial control is applied across all Facilities Services (soft FM) Excellent Communication skills are required to provide and receive complex and/ or sensitive information where there may be a hostile environment and barriers to understanding. Being persuasive, motivational, and to be good at negotiating. To promote good relations through a process of communicative management, ensuring adequate consultative mechanisms exist for all disciplines The post holder is responsible for disseminating information to staff and colleagues relating to service or practise changes which may be met with hostility and requires good communication skills. The post holder is required to implement change in services to improve service user care this requires sensitivity, tact, and persuasive skills. The post holder is expected to challenge staff about behaviour and performance as necessary, whilst providing support and supervision to staff. The post holder is responsible for managing disciplinary and grievance related issues requiring sensitivity, tact, and negotiation skills. Must be able to demonstrate the English language proficiency level required for this post.