Job summary Are you passionate about supporting quality patient care and would like to be part of a Service that provides care across the UK, are you looking for a new challenge? We currently have an Elective Admissions Officer vacancy within the Cardiothoracic Services Administrative Team at the Freeman Hospital and would like to welcome you to be part of our innovative team If you are a highly motivated and enthusiastic individual, then we want you This role is crucial to providing and maintaining an efficient and effective service for patients and their families. We are looking for someone who likes to collaborate with others as well as across our amazing organisation. We are also looking for someone that has a great eye for detail. If successful, you will be responsible for liaising with clinical and non-clinical professional staff for the delivery of a high standard of care. Your role will directly impact patient experience and be part of providing seamless delivery of care. Interview Date Friday 14 March 2025 37 Hours 30 Minutes/Week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job Successful applicant will be expected to use their own initiative, to work well as part of a team and to promote good working relationships with colleagues. In return, you will find that we're committed to the development and training of all staff; you will be supported to develop and broaden your knowledge and skills. About us Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 317-2025-03-006 Job locations Freeman Hospital 317 01 Freeman Hospital NE7 7DN Job description Job responsibilities The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Information management and data quality is essential to ensuring effective management of waiting lists. Through robust booking systems the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times. You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trusts flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure. In return, you will be part of an organisation that is committed to the development and training of all staff; and you will be supported to develop and broaden your knowledge and skills. Why not give yourself a chance to share your current skills and experience with us and become part of Team Cardio As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities The Elective Admissions administrative service contributes towards a systematic approach to delivering the NHS commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce patient choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Information management and data quality is essential to ensuring effective management of waiting lists. Through robust booking systems the service aims to maximise theatre utilisation and maintain NHS patient access targets. This will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times. You would be part of a service that is a centre of excellence for cardiac and respiratory care, providing some of the Trusts flagship services. We are one of the top units in the UK, providing specialist treatment for all types of heart and respiratory related conditions in adults and children across the Freeman and Royal Victoria Infirmary. This is a crucial role to support our professional teams, so we are looking for someone confident and assertive, with the ability to multi-task and remain calm under pressure. In return, you will be part of an organisation that is committed to the development and training of all staff; and you will be supported to develop and broaden your knowledge and skills. Why not give yourself a chance to share your current skills and experience with us and become part of Team Cardio As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification Qualifications & Education Essential NVQ Level 3 or equivalent level qualification or experience Knowledge & Experience Essential Previous administration experience Knowledge of MS Office (incl. Excel, Word & Outlook) Desirable Operational Experience of Waiting List Management Processes Knowledge of Trust eRecord system Understanding of NHS Waiting list management definitions Understanding of the NHS Constitution and NHS Operating Framework Customer service and call handling experience NHS administration experience Skills & Abilities Essential Good communication skills Analytical and Numerical skills Proven organisational skills Problem solving skills Proficient organisational skills Desirable Ability to work under pressure and remain calm Person Specification Qualifications & Education Essential NVQ Level 3 or equivalent level qualification or experience Knowledge & Experience Essential Previous administration experience Knowledge of MS Office (incl. Excel, Word & Outlook) Desirable Operational Experience of Waiting List Management Processes Knowledge of Trust eRecord system Understanding of NHS Waiting list management definitions Understanding of the NHS Constitution and NHS Operating Framework Customer service and call handling experience NHS administration experience Skills & Abilities Essential Good communication skills Analytical and Numerical skills Proven organisational skills Problem solving skills Proficient organisational skills Desirable Ability to work under pressure and remain calm Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Freeman Hospital 317 01 Freeman Hospital NE7 7DN Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)