2334 - Administrative Support Officer - Children's Diabetes
This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3. Apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join a busy, well-established paediatric diabetes team based at Barnsley Hospital.
The successful candidate will play a pivotal role in supporting the Paediatric Diabetes Team by providing a high standard of administrative assistance. They should have significant clerical experience and will be expected to organise and book clinic patient appointments, collect and input data to relevant diabetes databases and platforms, minute meetings, and organise the team's day-to-day activities as well as develop proformas and templates relevant to the diabetes team.
Applicants must demonstrate excellent communication and interpersonal skills and be able to liaise with children, young people, their families, and other multi-professionals. They must also have excellent organisational skills and be able to prioritise their workload.
It would be an advantage if applicants have experience of managing databases and Microsoft packages including Excel, Word, and Outlook. An ability to work under pressure, meet tight deadlines, and multi-task is also essential.
Interview date for this role will be on the 10/03/2025.
Main duties of the job
1. To collect, collate, and report data by developing proforma, templates, and other documentation in Microsoft Office Packages to meet the requirements of the Children's Diabetes Nurse Specialists.
2. To receive and make telephone calls on behalf of the Children's Diabetes Nurse Specialists when they are unavailable, ensuring messages are passed on in an accurate and timely manner.
3. To become familiar with the Trust's Careflow/Medeviewer system to ensure the tracking of patients and to ensure their pathway through the system is smooth and efficient, which will include the coordination of booking appointments.
4. Collect and input data, carry out data analysis for the purposes of the National Paediatric Diabetes Audit and Best Practice Tariff.
5. To undertake general office duties, including word processing, filing, scanning, and photocopying.
6. To provide and/or receive complex and sensitive information.
7. To ensure that all procedures relating to own workload are comprehensively documented and any amendments are updated in a timely manner.
8. To prioritise own workload and organise school meetings and educational sessions as advised by the Children's Diabetes Nurse Specialists.
9. To work with organisational and professional policies, operating on own initiative but seeking advice from line manager as necessary.
10. To use keyboard skills to input data into databases and manipulate data into required formats, using a range of IM&T tools and techniques.
About us
Please note that the Trust reserves the right to close a position early.
Barnsley Hospital NHS Foundation Trust is a high-performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a 'can do' attitude is evident throughout the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age, or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.
Job responsibilities
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Person Specification
Skills and Abilities
* Advanced user of Microsoft Office Packages e.g. Excel, Word, Outlook
* Excellent verbal and written communication skills
* Ability to work under pressure and to tight deadlines
* Able to plan and manage own workload
* Ability to work both independently on own initiative and as part of a team
* Ability to learn new processes quickly
* Ability to work without direct supervision
* Exceptional organisational skills
* Excellent interpersonal skills
Knowledge and Awareness
* Knowledge of the Trust's Patient Administration System (PAS)
* Aware of Health & Safety requirements
* Understanding the need for confidentiality
* Data Protection Act 1998
Experience
* General clerical experience
* Previous NHS experience
Qualifications
* NVQ level 3 in Business Administration or equivalent relevant experience or willing to undertake
* RSA Word Processing Stage II or equivalent
* In around 100 words please describe what Equality & Diversity means to you and why they are important.
* In around 100 words please describe what motivates you to do a good job.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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