Customer service advisor

Customer Service Advisor

Customer Service Advisor
Location: SwindonJob Type: Full-Time, Temporary (6 months - potential for extension)Start Date: ASAPWorking Hours: Monday to Friday
Job Description:

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team in Swindon. This is a full-time, temporary position for an initial period of 6 months, with the possibility of extension. The successful candidate will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:


1. Responding to customer enquiries via phone, email, and chat in a timely and professional manner.
2. Resolving customer issues and complaints efficiently and effectively.
3. Providing accurate information about products and services.
4. Maintaining customer records and updating account information as needed.
5. Collaborating with other departments to ensure customer satisfaction.
6. Meeting or exceeding performance targets and KPIs.

Requirements:

7. Previous experience in a customer service role is preferred.
8. Excellent communication and interpersonal skills.
9. Strong problem-solving abilities and attention to detail.
10. The ability to work independently and as part of a team.
11. Proficiency in using computer systems and software applications.
12. Flexibility to adapt to changing priorities and work under pressure.

Benefits:

13. 28 days holiday.
14. Pension contribution.
15. Opportunity to work with a dynamic and supportive team.
16. Potential for role extension based on performance.
17. Comprehensive training and development programs.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4602312