Northern Care Alliance NHS Foundation Trust
We have an exciting operational opportunity within the Planned Care Directorate team in the Ophthalmology Team for Permanent Band 3 Macular Administration Clerk.
We have a full-time vacancy for a clerical officer to support the macular/diabetic/medical retinal booking and scheduling team and support reception cover for macular treatment outpatient services.
Main duties of the job
We wish to appoint an experienced and organised individual, with good IT skills who is able to demonstrate their ability to follow instructions correctly but also to work independently when required.
You must have excellent interpersonal and communication skills and be comfortable liaising with people at all levels. The role is public-facing and office-based so you must enjoy interacting with our patients, greeting them, and helping them with any queries.
You must have a good telephone manner as the role also involves contact with patients on the phone. You will have good all-round administration skills, good basic numeracy and literacy skills, organisational/prioritisation skills, attention to detail and a willingness to be trained.
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
* Diploma level qualification or equivalent experience
* 5 GCSE (or equivalent) including Maths and English
* Customer Care NVQ level 2 or equivalent experience
Experience
* Experience of using NCA clinical systems e.g. PAS, Patient Centre etc.
* Experience of working within a multi-disciplinary team
* Experience of team working and working independently
* Experience of managing waiting lists
* Experience of working in a demanding environment
Skills & Knowledge
* Excellent planning/organisational skills
* Ability to communicate effectively with all levels of staff within the organisation
* Ability to work without supervision
* Good influencing and negotiating skills
* Ability to work flexibly to meet the demands of the service
* Ability to demonstrate leadership/management
* Awareness of the Data Protection Act and the need for confidentiality
* Ability to deal with difficult situations both on the phone and face to face
* Advanced IT skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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