Primary responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Data entry of new and temporary registrations and relevant patient information as required a. Adhere to all policies and procedures of the practice b. Input data into the patients healthcare records as necessary c. Direct requests for information i.e. insurance / solicitors letters and DVLA forms to the administrative team d. Manage all queries as necessary in an efficient manner e. Carry out system searches as requested f. Maintain a clean, tidy, effective working area at all times g. Monitor and maintain the reception area and notice boards h. Support all clinical staff with general tasks as requested i. Complete opening and closing procedures in accordance with the duty rota j. Work across two sites as required by duty rota Secondary Responsibilities In addition to the primary responsibilities, the medical receptionist may be requested to: a. Partake in audits as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Action incoming emails when necessary d. Scanning and filing of patient related documentation and attaching scanned documents to patients healthcare records e. Clinical coding of correspondence and adhering to protocol set out by the practice. f. As required support clinical teams in the management of repeat prescriptions, ensuring they are processed accurately and efficiently g. Photocopying and laminating of documents h. Ordering and monitoring of stationery supplies