Job summary
This is a great time to join the Quality team at Ashgate Hospice. The Quality team plays a huge supporting role to the hospice and covers a wide variety of areas, supporting our staff to make improvements in their work, monitor and improve our clinical systems, report and analyse significant amounts of patient data and ensure that patient safety and experience are paramount in all that we do. This new role will provide you with an opportunity to develop new QI knowledge and facilitation skills, working closely with the Quality Improvement Lead to deliver a comprehensive package of QI support and learning to ensure that project outcomes are delivered and support the embedding of a QI culture across all departments.
Main duties of the job
The post holder will be an integral member of the Quality team, responsible for supporting the engagement, development, and implementation of quality improvement initiatives across the organisation. Working closely with the Quality Improvement Lead, they will record and monitor all Quality Improvement (QI) projects, assisting the wider team in ensuring the successful completion and smooth delivery of these initiatives across various areas. The role requires the ability to produce high-quality work under pressure, manage deadlines, and independently organize their workload. Additionally, the post holder will provide administrative and technical support to compile all quality improvements within the Hospice and assist in organising awareness weeks related to the Quality team's focus areas.To get full details on what the role includes please read the attached Job Description and call the recruiting manager for an informal chat and to arrange a visit with us.
About us
Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.
Job description
Job responsibilities
The post holder will work as part of the Quality Team to support the engagement, development, delivery, and implementation of quality improvement across the organisation.The post holder will work with the Quality Improvement Lead, to record and monitor all QI projects. The post holder will produce work to a high standard, will be able to work under pressure, be flexible, meet agreed deadlines, and be capable of organising their own workload to contribute to a comprehensive quality improvement service across the Hospice. The role encompasses administrative and technical support to collate all quality improvements undertaken within the Hospice, as part of the Quality Team. To support the organisation of awareness weeks relevant to the Quality team.
Person Specification
Qualifications
Essential
1. Understanding of quality improvement methodologies
2. Educated to A-Level
Desirable
3. Degree in any subject
Experience
Essential
4. Knowledge and understanding of the principles and tools of quality improvement.
5. A willingness to undertake a QI qualification
6. Experience of working within a health care environment.
Desirable
7. Experience of change management.
8. Experience of patient and public involvement
9. Knowledge of clinical audit
Additional Criteria
Essential
10. Computer literacy MS Office: Word, Excel, PowerPoint, Access
11. Analytical skills
12. Report writing skills
13. Minute taking skills (A/I)
14. Accuracy and attention to detail
15. Excellent communication skills
16. Ability to influence and persuade others
Desirable
17. Experience of training others
Additional Criteria
Essential
18. Motivated, and committed to personal development
19. Self-starter
20. Enthusiastic and flexible
21. Ability to interact with other disciplines and departments
22. Empathy and understanding of working in a palliative care setting
23. Ability to build rapport, trust and confidence with colleagues
24. Respect and understanding of confidentiality
25. Ability to prioritise and work to tight deadlines
Desirable
26. Ability to look ahead for future needs of the team and wider improvement needs