Summary:
We have an opportunity to join our Technology and Business Transformation team as Technology Support Analyst.
We are looking for someone who can be the first-line of contact for staff raising helpdesk tickets, and will also be responsible for issuing devices to staff as required. The successful candidate will work with suppliers to manage the field equipment in our homes, such as CCTV, Wi-Fi, alarms and door entry systems.
United Welsh is an award-winning not-for-profit organisation providing homes and related services in South Wales. We are passionate about building homes, creating communities and transforming lives. We look after over 6,700 homes for people across 11 local authority areas, and our services help thousands more in our communities. Helping people to live happily and in good health is important to us, and we are proud to have been named fifth best landlord in the UK. We have a new building programme that is worth around £55m each year and in the next five years, we intend to build 1,300 more homes. We are ambitious about how we can help people to live their best lives, working with a range of partners including local and national government and the NHS to give people choice; tackling poverty, improving wellbeing and playing our part in ending homelessness. The Group includes our repairs and maintenance service Celtic Horizons; timber frame home manufacturer Celtic Offsite and Harmoni Homes Ltd, which builds affordable homes and homes for sale. With over 400 employees and a turnover of over £40m, we are an ambitious organisation with a strong sense of social purpose. Life at United Welsh centres around our culture. We live by our values which connect us and inspire us, guiding our strategies as well as the decisions we make day to day.
Job Role:
We are looking for someone who can be the first-line of contact for staff raising helpdesk tickets, and will also be responsible for issuing devices to staff as required. The successful candidate will work with suppliers to manage the field equipment in our homes, such as CCTV, Wi-Fi, alarms and door entry systems.
If you are detail-oriented, have previous helpdesk experience, and are enthusiastic about tech, we would love to hear from you.
Key accountabilities:
Helpdesk contact:
Be the first point of contact, assess the request and if within your capability, deal with the request. Where outside of your capability, assign the request to the most appropriate staff member, communicating with the user to provide excellent customer service.
Technology asset register:
To manage the Asset Register of technology within the business. All new assets to be registered fully and assets that are disposed of duly recorded. Undertake audits as required to ensure that the Asset Register is accurate.
Field equipment:
All equipment in our properties will have a maintenance contract, recorded in the asset register. If one fails, you will be the point of contact for the business to report to, then manage the onward request to the supplier to fix the fault. Keep the user fully informed of the progress and make sure that the supplier delivers in accordance with the service level agreement of the contract.
Additional Information:
Location: Caerphilly
Hours: Full Time, 35 hours
Salary: £29,101.75 per annum
Contract: Permanent
Closing date: Friday 28th March, 9am
Interview date: Monday 7th April
To Apply:
Please click on the link below.
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on website here: Equality, Diversity & Inclusion, and Declaration of Interest. If you do complete all parts of this process, you will be at risk of your application not being progressed further.
We do reserve the right to close this role early if we receive a high volume of suitable applications.
Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
* We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. You can complete this form online. The information you provide will be used for monitoring purposes only and will be kept separate from your application.
* Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment.
* Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
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