British Pregnancy Advisory Service (BPAS)
Are you looking for a career where you can make a difference?
With your support, what if every phone call you receive helped change someone's life?
As an Appointment Advisor, you will be the first point of contact for all BPAS clients. You will primarily make appointments and answer all client-related queries in a professional and empathetic manner, ensuring you always provide an efficient client-centred service.
Based in our Booking & Information Centre (BIC) in Leamington Spa, you will work with a friendly group of colleagues in a modern, well-equipped office that offers free parking and excellent facilities nearby for your lunch break.
The BIC team deals with over 6000 contacts weekly via phone and email, offering first-class client care.
If you enjoy helping people and have customer service experience, this could be the perfect role for you!
You will work 19 hours per week, across 3 shifts, with a rota provided 2 weeks in advance. Once fully trained, this role will become hybrid with 2 days in the office and 1 day from home.
Main Duties of the Job
We are looking for candidates who:
* Are confident when dealing with a wide range of queries.
* Can problem-solve effectively to find solutions for our clients.
* Have excellent communication and listening skills.
* Can remain calm in stressful situations.
* Are non-judgmental and can offer first-class client care.
* Have great attention to detail.
* Have strong interpersonal skills.
We offer a full induction and comprehensive training package to support you in your first few weeks with us, equipping you with the skills and knowledge to provide great care to our clients. You will also have continuous ongoing training and full support from our Quality Coaches and Team Managers.
In return, BPAS has generous benefits for our employees:
* Life assurance cover at 3 times your salary.
* 34 days annual leave per year, including bank holidays.
* Family-friendly policies, including enhanced maternity leave.
You will also have access to our employee benefits programme through BHSF, which includes:
* Special health and wellbeing services, including discounted gym membership and healthcare cash plan.
* Colleague assistance telephone helpline.
* Lifestyle offers for you and your family, including various salary sacrifice schemes and free private GP appointments.
About Us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing, and treatment.
BPAS is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people through a safer recruitment framework, including a thorough selection process and pre-employment checks.
Job Responsibilities
Further information and a full job description can be found on the right-hand side of the page and is available for you to download and review.
Salary: £22,431 to £28,609 per annum pro rata, depending on experience. (£11.98 to £15.28 per hour)
Hours: 19 hours per week over 3 days. Hours will be confirmed 2 weeks in advance between the following parameters:
* Thursday & Friday: 11:00 - 19:00
* Saturday: 08:00 - 16:00
Shifts longer than 6 hours will include a 30-minute unpaid break.
*Please note:
Successful candidates will be required to complete 2 weeks of mandatory training from Monday to Friday, 8:30 - 4:30. Dates will be confirmed at interview.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, you will not have been shortlisted.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references.
Person Specification
Qualifications
* English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2.
Experience
* Previous experience of telephone work.
* IT literate.
* Excellent communication and listening skills.
* Able to problem-solve effectively.
* Previous customer care call centre experience.
* Knowledge of the geography of the UK.
General
* Do you support a woman's right to choose abortion?
* Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
* This vacancy is for 19 hours per week Thursday, Friday & Saturday at our Head Office in Leamington Spa - your rota is set 2 weeks in advance - are you able to commit to this pattern?
* This role will become hybrid (2 days in office, 1 day WFH) once your 2-week training at Head Office has been completed. Can you attend Head Office for the times stated above?
* Please list any further information you wish to add in support of your application for this role.
Employer Name
British Pregnancy Advisory Service (BPAS)
£22,431 to £28,609 a year pro rata - Depending on skills & experience
#J-18808-Ljbffr