Customer Service Agent needed in Islington, £19.05ph PAYE – Reference: RQ1439919
Responsibilities:
* Deal with complex enquiries across all access channels (telephone, face-to-face, email, and written correspondence) in accordance with customer care strategies and corporate policy.
* Use relevant technology systems to provide high-quality accurate advice.
* Be readily identifiable as a Contact Islington agent and comply with the dress code/uniform requirements.
* Work shift patterns within designated Contact Islington operational hours, including evenings and weekends.
* Maintain records and produce statistics where necessary.
* Handle incoming post and link correspondence with existing files; register applications for financial assistance on the Corporate CRM within agreed timescales.
* Monitor personal performance in terms of agreed personal work targets.
* Comply with policies and procedures, ensuring confidentiality of customer information.
* Attend training relevant to the role.
* Carry out other duties in line with the purpose and grade of the post.
* Be an effective and productive member of a customer-focused team, contributing to meetings, team building, and continuous improvement.
* Handle, process, and record payments by cash, cheque, and credit cards.
* Encourage customers to use all facilities provided in the service and assist them in accessing information and services while monitoring queues and customer waiting times.
* Ensure all customer details are accurately recorded on relevant computer systems.
* Work to a consistently high standard and on own initiative, complying with systems developed to demonstrate quality, including external assessment and customer feedback.
* Contribute to reviews of working practices and readily adopt new ways of working.
This is a full-time role on a temporary basis.
If you are interested in the role, please apply on our website with your CV or email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All roles may be subject to pre-employment checks including references, so please be prepared.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will hear from us by phone if we can take your CV forward to the next stage.
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