Job Description
Advert
We have an exciting permanent opportunity for an experienced End User Computing Lead to join our Team. As a key member of the ICT Team, you will be responsible for managing our Senior Technician Team (3 FTE) ensuring a robust, secure and optimised end user corporate device estate that supports the delivery of Digital Services across all areas of East Renfrewshire Council.
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Working closely with key stakeholders across the Council, you will be responsible for designing, managing, supporting and optimising East Renfrewshire Council’s corporate device estate, including; desktops, laptops, mobile devices, and their associated software.
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You will ensure the device estate is developed and maintained based on industry good practice, ensure alignment with the Council’s technology roadmap and propose & develop new technology solutions to support Council strategic objectives.
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You will also provide 3rd level support to the ICT Service Desk troubleshooting complex end user problems, including liaising with both internal IT Teams and external Technology Partners as required, in pursuit of positive call resolution outcomes.
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A key requirement is that you will have extensive technical knowledge & experience of SCCM, MS Intune and Endpoint management solutions creating & testing application packages and scripts. Demonstrable experience of managing a technical IT Team to deliver an excellent, End Us...