My client is looking for a Advice Coordinator to join them on a PERMANENT BASIS.
My client delivers a range of essential support to directly benefit customers in vulnerable circumstances, helping to lower their energy costs while delivering exceptional customer satisfaction and achieving significant social return on investment. The role of Coordinator will provide our most in-depth help and advice to energy consumers via the telephone to help them reduce their energy and other utility bills through the provision of relevant and bespoke information, answering questions on the benefit of different actions or installation of energy efficiency and/or low carbon technologies.
The Coordinator is responsible for overseeing the performance of the Administrators’ day-to-day activities. You will provide feedback and support to the Administrators, ensuring they provide efficient, effective and empathetic advice to customers by ensuring they follow the scripts and processes to meet the objectives of a range of different schemes to reduce customers’ energy costs. You will identify any additional training needs and support with team development, as required.
You will ensure the Administrators deliver a wide range of interventions to ensure a holistic advice service to customers, including support relating to energy efficiency measures, income maximisation and benefit entitlements checks and energy use behaviour change. This will include ensuring they accurately update ...