IT Support Technician - Hybrid - Falkirk
We are looking for an IT Support Technician to join a team in a hybrid role, based near Falkirk with the flexibility to work remotely up to two days per week. This is an exciting opportunity to work in a fast-paced environment, providing 1st line IT support across various infrastructure and applications.
Key Responsibilities:
* Act as the primary point of contact for IT support, troubleshooting a wide range of issues from application errors to server and network problems.
* Provide technical support on Microsoft network technologies and Office 365.
* Manage Active Directory administration, workstation deployment, and helpdesk coverage.
* Ensure accurate logging, tracking, and escalation of IT issues within the team.
* Collaborate closely with colleagues to improve IT processes and contribute innovative solutions.
What We're Looking For:
* Previous experience in a 1st line IT support role or a keen graduate with relevant degree
* Knowledge of Microsoft Server technologies, networking (TCP/IP, DHCP, DNS, VLANs), and cybersecurity concepts.
* Familiarity with helpdesk management solutions and basic PowerShell scripting.
* Strong problem-solving skills with the ability to work under pressure.
* Excellent communication skills and a team-oriented mindset.
Benefits & Working Hours:
* 35 hour week - half day on a Friday
* Occasional out-of-hours work may be required for travel, on-site support, or project work.
* Participation in an on-call rota.
If you're an enthusiastic IT professional eager to develop your skills in a dynamic environment, we'd love to hear from you!
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