Trauma and Orthopaedic Clerical Assistant & Outpatient Reception
Gloucestershire Hospitals NHS Foundation Trust
Trauma and Orthopaedic Clerical Assistant & Outpatient Reception, Band 2
The T&O Team at GHNHSFT have an exciting opportunity for a new member of staff to join their team. This is a new admin post to support the trauma Co-ordinators daily Monday -Friday. Trauma & Orthopaedics is a large specialty with 28 Consultant Surgeons who operate on emergency (Trauma) and elective (Orthopaedic) patients at Gloucestershire Royal and Cheltenham General Hospitals.
The proposed interview date is: 10th March
Main duties of the job
1. Preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances.
2. Provide efficient and courteous reception to all patients.
3. Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times.
4. Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre-appointment tests are required e.g., x-ray.
5. Make appropriate follow-ups, sending letters, or ensure patient has been correctly added to the follow-up pending list.
6. Ensure all outcomes are departed.
7. Deal with telephone calls professionally and timely.
8. Assist supervisor with on-the-job training for new staff.
9. Complete all training in accordance with Trust policy.
10. Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the Trust infection control policy.
11. Any other duties as required commensurate with the grade.
About us
You will be joining a friendly and helpful team who will guide you whilst in training and push you to be the best version of yourself within the workplace. No day will be the same working within the trauma team. Each day you will face new and exciting challenges which will help you gain the knowledge and skills to progress within your career. Working closely alongside patients' journeys within the trauma service and getting them the best outcome for their health has extreme job satisfaction as you are improving our patients' qualities of life.
Holiday entitlements of 27 days per year, plus eight general and public holidays, rising to 33 days after 10 years' service.
Pay enhancements to reward out of hours, shift and overtime working.
An annual personal development review to support your career aspirations.
Occupational health services and support.
Automatic membership of the NHS Pension Scheme (unless you choose to opt out). New entrants to the scheme receive employer contributions of 20.68% and pay employee contributions of between 5 - 14.5% dependent on salary.
Additional training opportunities via e-learning or face-to-face training courses.
Job responsibilities
The successful applicant will need to be a highly-motivated and hard-working individual who can work independently and as part of a team. We are looking for a flexible, caring, and compassionate person with excellent telephone manner and confidence in dealing with everyday challenges within a busy and fast-paced team environment. You will need to establish and maintain effective communication with patients, carers, and families about complex matters, providing a warm, welcoming, and enabling environment to support during potentially complex, upsetting, and stressful topics.
Our new team member will need to work closely with the surgeons, registrars, doctors, lead nurses, other NHS staff members, and theatre staff to ensure that theatre lists are appropriately utilized. You will need to have excellent communication skills and be able to meet targets and deadlines. You will need to be able to work under pressure while making decisions for the service. The post holder will need to be proactive in managing targets for individual patients and ensuring national standards are not breached.
Person Specification
Qualifications
* Maths GCSE C / 4 or equivalent
* English GCSE C / 4 or equivalent
Experience
* Experience in customer service
* Experience in clinical prep
Skills
* Computer Skills
* Good telephone manner
Knowledge
* Knowledge of Trust cancellation / DNA policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
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