The Company
Established in 1984, The UK Holiday Group has over 40 years’ experience in the travel industry. There are five brands in their portfolio, each delivering memorable holidays for their loyal customers: Grand UK Holidays, SunriseDirect, Palmer Holidays, Glenton Holidays and justforgroups! Each year their tour operating businesses organise holidays for thousands of people, creating happy and memorable holidays. Although they lead in the UK domestic market, they are also a key player in escorted air holidays, holidays by rail, no-fly ocean cruises and European river cruises.
Operating to multiple destinations worldwide, they employ talented and experienced team members who love holidays almost as much as their customers!
From a local perspective, you will be based in the Norwich office, and will be part of an enthusiastic team, with a wider office headcount of around 30 people.
Job Summary:
We are seeking an enthusiastic administration assistant to join the justforgroups! Team. Our ideal candidate will have a passion for the travel industry, a background in administration or customer service, the ability to work independently and as part of a team, and a strong attention to detail.
Key Responsibilities:
1. Maintaining customer data and files
2. Processing payments
3. Communicating with customers and suppliers both verbally and via email
4. Dealing with customer queries via telephone and email
5. Printing and copying
6. Collating information and data
7. Processing and preparing correspondence
8. Issuing invoices
9. Assisting the wider sales team with any adhoc administrative duties
Requirements:
1. Passion for the travel industry.
2. Experience in customer service or administration.
3. Strong organizational skills with a keen eye for detail.
4. Excellent communication skills, both written and verbal.
5. Ability to manage multiple projects simultaneously and meet deadlines.
Hours: Full-time preferred, part-time considered for the right candidate.
Days: Monday-Friday
Location: Office based, Norwich
Salary: Up to £24,000 per annum depending on experience and based on 37.5 hours per week.
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