About the Role:
As an IT Infrastructure Support Technician, you will play a key role in supporting system users and maintaining IT infrastructure at our Stoke-On-Trent site and users across the UK remotely. Reporting to the IT Support Manager, you will assist with computer support, troubleshooting, and IT maintenance, from initial customer requests to final resolution. Your expertise will help resolve hardware, networking, operating systems, and application issues while effectively communicating technical solutions to non-technical users.
Key Responsibilities:
* Provide 1st line technical support, monitoring and prioritising user requests via our IT helpdesk system, ensuring tickets are assigned, responded to, and resolved within SLAs.* Diagnose and repair software and hardware issues, as well as perform upgrades.* Monitor alerts and act as the first response, escalating issues as required.* Maintain and monitor backup systems across the business.* Assist in the installation and configuration of servers, networking infrastructure, and other IT equipment.* Build, rebuild, and configure computers, tablets, and mobile phones.* Configure and manage telephony systems.* Provide Office 365 support.* Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, when required.Your Profile:To succeed in this role, you should have:* Proven experience as an IT Infrastructure Support Technician, supporting a large and growing busin...