Liverpool University Hospitals NHS Foundation Trust
Job Summary
PREVIOUS APPLICANTS NEED NOT APPLY
Candidates must have previous experience working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning, and interpersonal skills, as the role involves working with different disciplines and requires an organised and systematic approach to tasks. Candidates must be computer literate. If you would like the challenge of working in a very busy department, then we would like to hear from you.
Main Duties of the Job
St Paul's Eye Unit. The role will involve all aspects of administration work within the unit, call centre, reception work, registering of referrals, booking appointments, and preparation of relevant paperwork.
Job Responsibilities
1. Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research, and audit purposes.
2. Receive and book in patients on arrival in Out-patients/Primary care.
3. Make appointments as requested. Liaise with medical staff regarding overbooked clinics.
4. Deal with telephone and postal enquiries.
5. Ensure clinic booking summaries and clinic proformas are completed timely and accurately.
6. Open, sort, and re-direct mail.
7. Enter referral letters onto the Hospital Information Support System and book new appointments as required.
8. Make up and file new case notes.
9. Cancel and re-book clinic appointments according to given instructions.
10. Liaise with Clerical Team Co-ordinator regarding missing case notes.
11. Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties.
12. Ensure all Out-patient discharges are recorded timely and accurately.
13. Ensure that attendances, DNAs, and discharges are recorded accurately and timely.
14. Deal with DNA follow-up appointments.
15. Cover/rotation for other Clerical Officers will be required.
16. To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.
Person Specification
Qualifications
Essential
* Good educational achievements - 5 GCSE or equivalent
* NVQ Level 2 Customer Care or equivalent
Desirable
* For Posts in Diabetic Screening Service - Achieved Certificate in Diabetic Retinopathy Screening (Administration)
Experience
Essential
* Experience of office duties including telephone and reception
* Acute Healthcare experience including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting
* Relevant training and experience in data input/data validation
Knowledge
Essential
* Microsoft Outlook
Desirable
* Microsoft Word, Excel, Access, and Patient Administration Systems
Skills
Essential
* Keyboard Skills
* Ability to use own initiative
* Excellent communication skills
* To have an organised and systematic approach to tasks, prioritise and plan workload effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer Details
Employer Name
Liverpool University Hospitals NHS Foundation Trust
Address
Royal Liverpool Hospital
Mount Vernon Street
Liverpool
L7 8YE
Employer's Website
https://www.liverpoolft.nhs.uk/
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